My name's Emma and I have been in the travel and tourism industry for 20 years.
I completed my certificate in Retail Travel in 1998 and have been working in the industry ever since. I have enjoyed roles in Wholesale Travel, Corporate Travel and Leisure Travel along with Reservation and Reception roles in hotels and resorts. I also recently worked as a Tour Host on escorted tours.
I have travelled extensively throughout Australia along with the Pacific Islands and New Zealand. I have also escorted group tours to Singapore.
If you need your next family holiday, romantic getaway or a business trip booked or whatever is on your mind, I can help you organise it!
Simply get in touch by calling me on 0409 230 024 or emailing on firstname.lastname@example.org
I have now used Emma for four of our overseas holidays. I moved our bookings to Emma, after having poor service levels from a previous agent, and we haven’t looked back. It is funny to say, but I was shocked at the outstanding level of customer service I received from Emma on our first booking with her. I’d never had that type of service from any travel consultant in the past and this level of service has continued with all of our bookings since.
Emma is happy to investigate options when we’re not quite sure what we want, or to book exactly what we request, if we’ve done the research and she knows our heart is set on something specific.
Our last trip had a few unexpected hiccups, when the airline lost my luggage, but Emma stayed in contact the whole time, helping us through the process, and continued to follow up once we returned home, assisting with queries about the insurance claim and airline reimbursement. She really does care about her clients, we’re not just a number, and she wants to know you’re okay while you’re away.
I would not hesitate to recommend Emma to friends and family, as I know the service she would provide to them would be at the same high level as she provides to us.Amanda Old, QLD Queensland
Emma has booked two overseas holidays for me. Emma gives great customer service, I made an enquiry once and she had a reply for me before I even finished my walk.
Emma booked a holiday to Canada and Alaska for a friend and myself. My friend got hurt and needed to come home alone, it was hard to stay behind but APT and Emma assisted getting my friend home and organised transport home from the airport and when the insurance company was giving her grief over her claim, Emma contacted them and assisted with the claim. She really made the process easier to manage. I'm sure that's not part of her job as we hadn't even purchased the travel insurance policy from her. She really went beyond what is expected of a travel agent.
The next time I booked with Emma, she gave the same level of service, this time the holiday went smoothly. I am in the process of booking my next holiday with Emma.
I would and do recommend Emma to friends, as I know she always gives a high level of service.Sandra Hite Queensland